Burgershot

General Rules for Employees:

1 . Professional Behavior:

Employees must act courteously and professionally while on duty, ensuring a positive and immersive experience for all customers.

2. Uniform Requirement:

All employees must wear the designated Burgershot uniform while on duty to maintain a consistent brand image.

3. Menu Adherence:

Only serve items listed on the approved Burgershot menu.

Work Shifts:

Employees should clock in and out at the start and end of their shifts. Unscheduled absence or failure to clock out can result in disciplinary action.

Cleanliness:

The restaurant, kitchen, and dining area must always be kept clean. Employees must roleplay cleaning duties during downtime.

Customer Interactions:

Greet every customer warmly, take their orders efficiently, and address complaints professionally.

Health and Safety:

• Follow food safety guidelines (e.g., wearing gloves and hairnets while handling food).

• Avoid cross-contamination between raw and cooked food.

• Immediately report any hazards or issues, such as broken kitchen equipment.

Teamwork:

Employees must work collaboratively, ensuring all orders are fulfilled efficiently and the restaurant runs smoothly.

Cash Handling:

• Roleplay using the cash register and provide accurate change if applicable.

• Report any thefts or suspicious activities to the manager.

Breaks:

Employees are allowed a 10-minute break every hour during their shift. Breaks must be staggered to ensure service continuity.